Process – The Neglected Continuum in Healthcare
Electronic Health Records (EHR) solutions have been much maligned. They have been credited for everything that is right and blamed for everything that is wrong about healthcare. CEOs and CIOs have lost their jobs over failed implementations. An EHR was partially blamed for allowing a patient to leave a Texas hospital with the Ebola virus. People would be better served looking at the total roadmap for any technology transformation which includes 3 interrelated continuums – technology, people and process and recognize the EHR is actually just part of the solution.
To read more about this unique ethnographic study, please read about it in my blog.