Tales From the Leadership Front: “How Can I Get You to Stay?”
Category : Leadership
At some point in our careers, many of us have heard this question after we turned in a resignation letter. It’s happened to me a couple of times. One occasion that stood out was when I was assigned to manage the relationship of an unhappy insurance client. They had reason to be unhappy as their project was way behind schedule with no plan in place to finish it in a timely manner. Additionally, their 5-year, multi-million-dollar annual contract expired at the end of December. I was assigned the client in April and charged with getting them to renew before the cancellation notice deadline of September 30.